Critical incidents of growth in Nordic eHealth service start-ups
Saarela, Martti; Örtqvist, Daniel; Simunaniemi, Anna-Mari; Muhos, Matti (2017-07-14)
Saarela, M., Örtqvist, D., Simunaniemi, A., Muhos, M. (2017) Critical Incidents of Growth in Nordic eHealth Service Start-Ups. Management, (), 115-131. doi:10.26493/1854-4231.12.115-131
This paper is published under the terms of the Attribution-NonCommercial-NoDerivatives 4.0 International (cc by-nc-nd 4.0) License (http://creativecommons.org/licenses/by-nc-nd/4.0/).
Digitalisation can revolutionise healthcare delivery and provide new business opportunities for innovative start-ups. Start-up businesses in the healthcare service sector are a promising source of new employment and innovations. The start-up stage is the most critical period for the survival of a business, as decisions made during the early stages have a definitive influence on success. This study seeks to clarify the early development of eHealth service start-ups. To summarise the research problem, the authors ask the following question: What are the critical incidents related to the early development of eHealth service start-ups? The units of analysis in this study are 14 Nordic eHealth service start-ups located in Sweden and Finland. The Critical Incident Technique (cit) and semi-structured interviews were applied for data collection. The results are of interest to the public sector, which plays an essential role in healthcare as a service producer, but also as a creator of the business conditions of and opportunities for small businesses.
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