Patients' Perspectives on Postoperative Follow-Up Calls in Day Surgery: A Qualitative Study
Rajala, Mira; Kääriäinen, Maria; Tanhua, Anitta; Kaakinen, Pirjo (2025-07-01)
Wiley-Blackwell
01.07.2025
M. Rajala, M. Kääriäinen, A. Tanhua, and P. Kaakinen, “ Patients' Perspectives on Postoperative Follow-Up Calls in Day Surgery: A Qualitative Study,” Scandinavian Journal of Caring Sciences 39, no. 3 (2025): e70077, https://doi.org/10.1111/scs.70077
https://creativecommons.org/licenses/by/4.0/
© 2025 The Author(s). Scandinavian Journal of Caring Sciences published by John Wiley & Sons Ltd on behalf of Nordic College of Caring Science. This is an open access article under the terms of the Creative Commons Attribution License, which permits , distribution and reproduction in any medium, provided the original work is properly cited.
https://creativecommons.org/licenses/by/4.0/
© 2025 The Author(s). Scandinavian Journal of Caring Sciences published by John Wiley & Sons Ltd on behalf of Nordic College of Caring Science. This is an open access article under the terms of the Creative Commons Attribution License, which permits , distribution and reproduction in any medium, provided the original work is properly cited.
https://creativecommons.org/licenses/by/4.0/
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:oulu-202507025054
https://urn.fi/URN:NBN:fi:oulu-202507025054
Tiivistelmä
Abstract
Aim:
To describe the day surgery patients' perspectives on postoperative follow-up calls.
Background:
Follow-up calls allow for providing information, advice or help managing the patient's well-being after surgery at home. They are an easily accessible way to provide support regardless of geographical location. Day surgery units often do not have a routine for systematic postoperative follow-up, and there is no research on postoperative follow-up calls from the patient's perspective.
Method:
A descriptive qualitative study was used. The data were collected in August–September 2020 through face-to-face thematic interviews with one university hospital's day surgery patients and analysed using inductive content analysis. COREQ guidelines were followed.
Results:
Thirty-one patients from various surgical specialties were interviewed. Four main categories were identified from the perspectives of postoperative follow-up calls: being able to plan the call, expected benefits to patients, expected benefits to healthcare and expected content for the follow-up calls. Patients perceived postoperative follow-up calls as necessary; it is seen to develop the treatment process and the continuity of treatment, supporting self-care and providing safety for self-care at home after surgery. Patients also suggested content areas to be considered during follow-up calls.
Conclusion:
Patients feel that maintaining contact with the surgery unit after discharge is essential. The results show that follow-up calls could be an efficient guidance and support method after day surgery. From the patient's perspective, they may allow for individual attention, potentially prevent unpleasant feelings and risks related to the disease and its treatment, support self-care and increase the continuity of care.
Relevance to Clinical Practice:
The results show that patients, regardless of age and background, are ready to receive guidance and support by telephone and know how to utilise the treatment method efficiently. The results support integrating follow-up calls as a natural part of healthcare patient guidance and support methods.
Aim:
To describe the day surgery patients' perspectives on postoperative follow-up calls.
Background:
Follow-up calls allow for providing information, advice or help managing the patient's well-being after surgery at home. They are an easily accessible way to provide support regardless of geographical location. Day surgery units often do not have a routine for systematic postoperative follow-up, and there is no research on postoperative follow-up calls from the patient's perspective.
Method:
A descriptive qualitative study was used. The data were collected in August–September 2020 through face-to-face thematic interviews with one university hospital's day surgery patients and analysed using inductive content analysis. COREQ guidelines were followed.
Results:
Thirty-one patients from various surgical specialties were interviewed. Four main categories were identified from the perspectives of postoperative follow-up calls: being able to plan the call, expected benefits to patients, expected benefits to healthcare and expected content for the follow-up calls. Patients perceived postoperative follow-up calls as necessary; it is seen to develop the treatment process and the continuity of treatment, supporting self-care and providing safety for self-care at home after surgery. Patients also suggested content areas to be considered during follow-up calls.
Conclusion:
Patients feel that maintaining contact with the surgery unit after discharge is essential. The results show that follow-up calls could be an efficient guidance and support method after day surgery. From the patient's perspective, they may allow for individual attention, potentially prevent unpleasant feelings and risks related to the disease and its treatment, support self-care and increase the continuity of care.
Relevance to Clinical Practice:
The results show that patients, regardless of age and background, are ready to receive guidance and support by telephone and know how to utilise the treatment method efficiently. The results support integrating follow-up calls as a natural part of healthcare patient guidance and support methods.
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