Digital pressures and cognitive loads : a systematic literature review of technostress and mental workload

Abstract

Nowadays, Information and Communication Technologies (ICTs) are used in almost every part of daily life. As a result, technostress has become a major issue that affects both mental workload and general health at work. This thesis does a thorough analysis of the research that has been done on technostress. This study uses a Systematic Literature Review (SLR) method led by PRISMA guidelines to bring together results from different studies to find, how technostress is seen and measured in different workplaces. Key results show that technostress is mostly caused by things like too much technology, being overwhelmed by technology, and technology being too complicated. Surveys and questionaries are the most common ways to measure technostress. This paper shows how common technostress is in the education and technology fields. With the help of this thesis, future researchers could get a better idea of what technostress is and how to treat it. This will also help future studies that aim to find better ways to improve people's digital health at work.