Designing digital patient experiences: The digital health design framework
Wang, Tingting; Zhu, Haiou; Qian, Shuxian; Giunti, Guido; Goossens, Richard; Melles, Marijke (2024-04-30)
Elsevier
30.04.2024
Tingting Wang, Haiou Zhu, Shuxian Qian, Guido Giunti, Richard Goossens, Marijke Melles, Designing digital patient experiences: The digital health design framework, Applied Ergonomics, Volume 119, 2024, 104289, ISSN 0003-6870, https://doi.org/10.1016/j.apergo.2024.104289
https://creativecommons.org/licenses/by/4.0/
© 2024 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
https://creativecommons.org/licenses/by/4.0/
© 2024 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).
https://creativecommons.org/licenses/by/4.0/
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:oulu-202405033092
https://urn.fi/URN:NBN:fi:oulu-202405033092
Tiivistelmä
Abstract
Background:
Digital health (DH) brings considerable benefits, but it comes with potential risks. Human Factors (HF) play a critical role in providing high-quality and acceptable DH solutions. Consultation with designers is crucial for reflecting on and improving current DH design practices.
Objectives:
We investigated the general DH design processes, challenges, and corresponding strategies that can improve the digital patient experience (PEx).
Methods:
A semi-structured interview study with 24 design professionals. All audio recordings were transcribed, deidentified, grammatically corrected, and imported into ATLAS.ti for data analysis. Three coders participated in data coding following the thematic analysis approach.
Results:
We identified eight DH design stages and grouped them into four phases: preparation, problem-thinking, problem-solving, and implementation. The analysis presented twelve design challenges associated with contextual, practical, managerial, and commercial aspects that can hinder the design process. We identified eight common strategies used by respondents to tackle these challenges.
Conclusions:
We propose a Digital Health Design (DHD) framework to improve the digital PEx. It provides an overview of design deliverables, activities, stakeholders, challenges, and corresponding strategies for each design stage.
Background:
Digital health (DH) brings considerable benefits, but it comes with potential risks. Human Factors (HF) play a critical role in providing high-quality and acceptable DH solutions. Consultation with designers is crucial for reflecting on and improving current DH design practices.
Objectives:
We investigated the general DH design processes, challenges, and corresponding strategies that can improve the digital patient experience (PEx).
Methods:
A semi-structured interview study with 24 design professionals. All audio recordings were transcribed, deidentified, grammatically corrected, and imported into ATLAS.ti for data analysis. Three coders participated in data coding following the thematic analysis approach.
Results:
We identified eight DH design stages and grouped them into four phases: preparation, problem-thinking, problem-solving, and implementation. The analysis presented twelve design challenges associated with contextual, practical, managerial, and commercial aspects that can hinder the design process. We identified eight common strategies used by respondents to tackle these challenges.
Conclusions:
We propose a Digital Health Design (DHD) framework to improve the digital PEx. It provides an overview of design deliverables, activities, stakeholders, challenges, and corresponding strategies for each design stage.
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