Artificial Intelligence (AI)-enhanced learning analytics (LA) for supporting Career decisions: advantages and challenges from user perspective
Gedrimiene, Egle; Celik, Ismail; Kaasila, Antti; Mäkitalo, Kati; Muukkonen, Hanni (2023-11-06)
Springer
06.11.2023
Gedrimiene, E., Celik, I., Kaasila, A. et al. Artificial Intelligence (AI)-enhanced learning analytics (LA) for supporting Career decisions: advantages and challenges from user perspective. Educ Inf Technol 29, 297–322 (2024). https://doi.org/10.1007/s10639-023-12277-4
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© The Author(s) 2023. This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.
https://creativecommons.org/licenses/by/4.0/
© The Author(s) 2023. This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:oulu-202312123696
https://urn.fi/URN:NBN:fi:oulu-202312123696
Tiivistelmä
Abstract
Artificial intelligence (AI) and learning analytics (LA) tools are increasingly implemented as decision support for learners and professionals. However, their affordances for guidance purposes have yet to be examined. In this paper, we investigated advantages and challenges of AI-enhanced LA tool for supporting career decisions from the user perspective. Participants (N = 106) interacted with the AI-enhanced LA tool and responded to open-ended questionnaire questions. Content analysis was utilized for the data analysis applying two distinct and robust frameworks: technology acceptance model (TAM) and career decision-making model (CDM) as well as looking into user needs. Results indicate that the AI-enhanced LA tool provided five main benefits to the users: provision of career information, research and analysis of the information, diversification of ideas on possible career paths, providing direction and decision support, and self-reflection. The participants perceived the AI-enhanced LA tool as a supportive asset to be used in transitional life situations characterized with uncertainty. Considerable use difficulties were reported as well as need for further diversification of ideas on possible career paths, need for personalization and self-reflection support, and need for further information. Results regarding perceived support for making career decisions showed that CDM elements were unequally supported by the AI-enhanced LA tool. Most support was focused to investigate smaller number of provided options and make decisions, while contextual information was lacking. Implications for career decision making are discussed.
Artificial intelligence (AI) and learning analytics (LA) tools are increasingly implemented as decision support for learners and professionals. However, their affordances for guidance purposes have yet to be examined. In this paper, we investigated advantages and challenges of AI-enhanced LA tool for supporting career decisions from the user perspective. Participants (N = 106) interacted with the AI-enhanced LA tool and responded to open-ended questionnaire questions. Content analysis was utilized for the data analysis applying two distinct and robust frameworks: technology acceptance model (TAM) and career decision-making model (CDM) as well as looking into user needs. Results indicate that the AI-enhanced LA tool provided five main benefits to the users: provision of career information, research and analysis of the information, diversification of ideas on possible career paths, providing direction and decision support, and self-reflection. The participants perceived the AI-enhanced LA tool as a supportive asset to be used in transitional life situations characterized with uncertainty. Considerable use difficulties were reported as well as need for further diversification of ideas on possible career paths, need for personalization and self-reflection support, and need for further information. Results regarding perceived support for making career decisions showed that CDM elements were unequally supported by the AI-enhanced LA tool. Most support was focused to investigate smaller number of provided options and make decisions, while contextual information was lacking. Implications for career decision making are discussed.
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