At the intersection of tourism social entrepreneurship and empathy : development and validation of an empathy scale
Sharifi-Tehrani, Mohammad; Seyfi, Siamak; Zaman, Mustafeed (2021-12-27)
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Sisältö avataan julkiseksi: 27.12.2024
Mohammad Sharifi-Tehrani, Siamak Seyfi, Mustafeed Zaman, At the intersection of tourism social entrepreneurship and empathy: Development and validation of an empathy scale, Journal of Business Research, Volume 141, 2022, Pages 433-447, ISSN 0148-2963, https://doi.org/10.1016/j.jbusres.2021.11.041
© 2022 Elsevier Inc. All rights reserved. © 2018. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http:/creativecommons.org/licenses/by-nc-nd/4.0/.
https://creativecommons.org/licenses/by-nc-nd/4.0/
https://urn.fi/URN:NBN:fi-fe202201189151
Tiivistelmä
Abstract
The main purpose of the present study is to develop and validate a theoretically sound and empirically rigorous measure of cultural empathy, entitled Tourism Social Entrepreneurial Scale of Ethnocultural Empathy (abbreviated as TSE-SEE). To this end, both qualitative and quantitative approaches to data collection and analysis were employed based on four complementary and independent studies and samples (total n = 1182) from different sectors of the tourism industry. The final refined TSE-EES encompasses 25 items and four dimensions. The results demonstrated the validity and reliability of the TSE-SSE in China, Iran, and Poland. The TSE-SEE can be considered, among others, a diagnostic instrument for evaluating the impact of social entrepreneurship education programs and its application may prove effective means of developing emotional skills in the field of tourism social entrepreneurship.
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