Are user manuals obsolete with persuasive systems?

Frimponmaa Agyei, Eunice Eno Yaa; Oinas-Kukkonen, Harri (2021-06-23)
 
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https://doi.org/10.1007/978-3-030-79460-6_25

Frimponmaa Agyei, Eunice Eno Yaa
Oinas-Kukkonen, Harri
Springer Nature
23.06.2021

Agyei E.E.Y.F., Oinas-Kukkonen H. (2021) Are User Manuals Obsolete with Persuasive Systems?. In: Ali R., Lugrin B., Charles F. (eds) Persuasive Technology. PERSUASIVE 2021. Lecture Notes in Computer Science, vol 12684. Springer, Cham. https://doi.org/10.1007/978-3-030-79460-6_25

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© Springer Nature Switzerland AG 2021.This is a post-peer-review, pre-copyedit version of an article published in Persuasive Technology. 16th International Conference, PERSUASIVE 2021 Virtual Event, April 12–14, 2021 Proceedings. The final authenticated version is available online at: https://doi.org/10.1007/978-3-030-79460-6_25.
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doi:https://doi.org/10.1007/978-3-030-79460-6_25
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Abstract

Ensuring that users can successfully perform their primary tasks and achieve their behavioral goals is critical for the success of persuasive system. Are user manuals needed to achieve this goal? In this paper, we sought to understand the role of end-user documentation for persuasive systems. 50 persuasive apps from the Google Play Store were analysed to determine the importance of user manuals or guides for persuasive health apps. Although based on a small data set, our results show that in most cases persuasive systems need user documentation and hence we encourage developers of such systems to allocate resources for creating quality documentation for their users.

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