Service personalization in IT-supported Finnish healthcare

Korhonen, Olli; Mylonopoulou, Vasiliki; Giunti, Guido (2020-08-01)
 
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https://doi.org/10.3233/SHTI200454

Korhonen, Olli
Mylonopoulou, Vasiliki
Giunti, Guido
IOS Press
01.08.2020

Korhonen Olli, Mylonopoulou Vasiliki, & Giunti Guido. (2020). Service Personalization in IT-Supported Finnish Healthcare. Studies in Health Technology and Informatics, 270(Digital Personalized Health and Medicine), 1385–1386. https://doi.org/10.3233/SHTI200454

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© 2020 European Federation for Medical Informatics (EFMI) and IOS Press. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License 4.0 (CC BY-NC 4.0).
https://creativecommons.org/licenses/by-nc/4.0/
doi:https://doi.org/10.3233/SHTI200454
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Abstract

This paper reports a case study on the spontaneous personalization discussions emerged from interviews with healthcare professionals when asked about their work practices and the role of information technology (IT) during consultations. We thematically analyzed the personalization elements using an existing personalization framework to provide insights on the service personalization. Our results contribute to the better design of IT solutions that can support health services’ personalization.

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