The need for sustainable teleconsultation systems in the aftermath of the first COVID-19 wave
Giunti, Guido; Goossens, Richard; De Bont, Antoinette; Visser, Jacob J.; Mulder, Mark; Schuit, Stephanie C. E. (2020-10-05)
Giunti G, Goossens R, De Bont A, Visser JJ, Mulder M, Schuit SCE, The Need for Sustainable Teleconsultation Systems in the Aftermath of the First COVID-19 Wave, J Med Internet Res 2020;22(10):e21211, DOI: 10.2196/21211, PMID: 32997642
©Guido Giunti, Richard Goossens, Antoinette De Bont, Jacob J Visser, Mark Mulder, Stephanie C E Schuit. Originally published in the Journal of Medical Internet Research (http://www.jmir.org), 05.10.2020. This is an open-access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work, first published in the Journal of Medical Internet Research, is properly cited. The complete bibliographic information, a link to the original publication on http://www.jmir.org/, as well as this copyright and license information must be included.
The physical and social distancing measures that have been adopted worldwide because of COVID-19 will probably remain in place for a long time, especially for senior adults, people with chronic conditions, and other at-risk populations. Teleconsultations can be useful in ensuring that patients continue to receive clinical care while reducing physical crowding and avoiding unnecessary exposure of health care staff. Implementation processes that typically take months of planning, budgeting, pilot testing, and education were compressed into days. However, in the urgency to deal with the present crisis, we may be forgetting that the introduction of digital health is not exclusively a technological issue, but part of a complex organizational change problem. This viewpoint offers insight regarding issues that rapidly adopted teleconsultation systems may face in a post–COVID-19 world.
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