Rational and participative task allocation between the nursing staff and the logistics support service provider in healthcare

Kekkonen, Päivi; Pohjosenperä, Timo; Kantola, Hannele; Väyrynen, Seppo (2018-01-23)
 
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https://doi.org/10.1002/hfm.20728

Kekkonen, Päivi
Pohjosenperä, Timo
Kantola, Hannele
Väyrynen, Seppo
John Wiley & Sons
23.01.2018

Kekkonen, P, Pohjosenperä, T, Kantola, H, Väyrynen, S. Rational and participative task allocation between the nursing staff and the logistics support service provider in healthcare. Hum Factors Man. 2018; 28: 117– 129. https://doi.org/10.1002/hfm.20728

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© 2018 Wiley Periodicals, Inc. This is the peer reviewed version of the following article: Kekkonen, P, Pohjosenperä, T, Kantola, H, Väyrynen, S. Rational and participative task allocation between the nursing staff and the logistics support service provider in healthcare. Hum Factors Man. 2018; 28: 117– 129, which has been published in final form at https://doi.org/10.1002/hfm.20728. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving
https://rightsstatements.org/vocab/InC/1.0/
doi:https://doi.org/10.1002/hfm.20728
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https://urn.fi/URN:NBN:fi-fe2020052639126
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Abstract

This study aims to answer how rational task allocation between the nursing staff and the support service provider in the healthcare context can increase the positive outcome of the work system. The work system model is used as a theoretical framework, with resilience and cost as complementary concepts. This qualitative case study used action research and participatory design to develop the work system with the interplay of two parallel personnel groups in the healthcare environment. First, the case of an ongoing relationship between the target organization’s nursing staff and in‐house logistics and material supply services was studied. The development process resulted in a variety of practical ideas to improve the cooperation between the personnel groups. In the second case, a prospective relationship between the nursing staff and an external logistics service provider was examined. This research’s conceptual results identify the main characteristics of rational support services as comprehensive, resilient, reliable, and easily accessible.

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