Improving high-tech product development through communication audits

Väänänen, Mirja; Belt, Pekka; Härkönen, Janne; Möttönen, Matti (2012-12-03)
 
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URL:
https://doi.org/10.4236/ti.2012.31004

Väänänen, Mirja
Belt, Pekka
Härkönen, Janne
Möttönen, Matti
Scientific Research Publishing
03.12.2012

M. Vaananen, P. Belt, J. Harkonen and M. Mottonen, "Improving High-Tech Product Development through Communication Audits," Technology and Investment, Vol. 3 No. 1, 2012, pp. 18-25. doi: 10.4236/ti.2012.31004

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© 2012 Scientific Research Publishing Inc. This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.
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doi:https://doi.org/10.4236/ti.2012.31004
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Abstract

Functional communication is a necessity to succeed in high technology product development where projects typically are multi-site, multi-cultural, multi-technical, and products are complex. The aim of this study is to clarify what kind of process is suitable for assessing the effectiveness of communication in high-tech product development. Based on the literature analysis, a communication audit process is constructed and tested in five product development projects of dif-ferent information and communication technology (ICT) companies. Based on test case experiences and analyses, this study proposes a streamlined communication audit process. An outcome of this paper is a streamlined communication audit process that provides benefits for companies, but does not burden the organisation unnecessarily. Managers of high-tech companies can utilise the developed process for enhancing communication in their product development.

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