Identifying bottlenecks in work processes : elderly care

Huttunen, Hanna-Leena; Halonen, Raija; Ferreira, Denzil (2018-07-02)
 
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https://doi.org/10.1109/SeGAH.2018.8401385

Huttunen, Hanna-Leena
Halonen, Raija
Ferreira, Denzil
Institute of Electrical and Electronics Engineers
02.07.2018

H. Huttunen, R. Halonen and D. Ferreira, "Identifying bottlenecks in work processes: Elderly care," 2018 IEEE 6th International Conference on Serious Games and Applications for Health (SeGAH), Vienna, 2018, pp. 1-8. doi: 10.1109/SeGAH.2018.8401385

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doi:https://doi.org/10.1109/SeGAH.2018.8401385
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Abstract

This paper investigates the challenges of elderly care from the perspective of caregivers. More concretely, we identify caregivers’ workflows and pinpoint the main bottlenecks in a sheltered accommodation. As the general population is aging fast, the role of information and communication technology (ICT) has grown in importance for elderly care. This development has brought versatile ICT-related supportive systems to caregivers and laymen working with aging people. Our study first analyzed how professionals in elderly care perceived their workflow challenges. A new ICT system was developed and implemented to support their work. The results of our study inform the design of upcoming ICT systems for a sheltered accommodation that are in high demand today.

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